Babology wants to make your purchasing experience as pleasurable as possible! We have hand selected each and every one of our products and want them to fit your personalized needs. If this has not happened, please let us move in a forward direction on making you another satisfied guest in our store.
30 Day Easy Return Policy
Customer satisfaction is our number one priority. We want you to be happy and come back and shop with us again. If you need to make a return, please do it within 30 days of receipt of your items. Items must be returned in new, unused condition in original packaging(including original box, packaging, and written materials such as warranty and instructions). A credit will be issued upon return and inspection of your item(s) less all shipping charges. Please note that all shipping costs will be deducted from return/exchange amount even if shipping to you was free with your order.
Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, blankets, mattresses, diapers, potty seats, bath and fabric items and personal care items cannot be resold for hygienic reasons and are therefore non-refundable.
Damaged or incorrect items
We like to treat our customers as we'd like to be treated while shopping for new products. If your item is damaged or not what you ordered, we will cover shipping back to us and get you another item out promptly.
Special orders or pre-orders
Some of our pre-orders and special order items are subject to a 15% restocking fee because this item has been ordered for you specifically. (Please call before purchasing a noted special order item or preorder if you have questions)
Items received for exchange or return that are not complete, including all original packaging, warranties, manuals etc. or show signs of use will be subject to a 10%-30% restocking fee. We reserve the right to refuse any return that is not in new, re-saleable condition. Please allow ten (5) business days for your return/exchange to be processed from the day it is received.
If you have any questions at all our about return policy, please feel free to contact us at 877-428-BABY
How do I return a product to you?
Please contact us first (either by phone 877-428-BABY or email at Jason@babology.com and we will issue you a return authorization. This is done so you can be properly credited for your return.
When shipping item item back:
Please insure all products using the mail carrier of your choice. Please make sure to package your return securely.
Please ship it to:
1850 SE 17th St. #102
Fort Lauderdale, FL 33312